Configure and using the WebDialer

The Cisco WebDialer is used with CUCM to allow users to make calls from the web and desktop applications.

The following is a guide in how to setup and configure the Cisco WebDialer.

1. From Cisco Unified Serviceability, enable the 'Cisco WebDialer Web Service.



2. Allow 'Standard CCM End Users' and 'Standard CTI Enabled' permissions for the End User account.




3. Log into the CCMUser user page and navigate to 'Directory' and select an extension you want to dial.





4. Verify.