Configure and using the WebDialer

The Cisco WebDialer is used with CUCM to allow users to make calls from the web and desktop applications.

The following is a guide in how to setup and configure the Cisco WebDialer.

1. From Cisco Unified Serviceability, enable the 'Cisco WebDialer Web Service.



2. Allow 'Standard CCM End Users' and 'Standard CTI Enabled' permissions for the End User account.




3. Log into the CCMUser user page and navigate to 'Directory' and select an extension you want to dial.





4. Verify.

CUCM SCCP PLAR also known as Hotdial Phone

Follow this procedure to configure PLAR in CUCM:

1. Create a Partition.



2. Create a Calling Search Space and add the Partition create in the previous step.



3. Create a blank Translation Pattern that translates to the destination phone. Under 'Called Party Transformations' set 'Called Party Transform Mask' to 1001.





4. Assign the desired Calling Search Space for the Door Phone and Destination Phone.

a. Door Phone


b. Destination Phone



5 Verify.

How to block the caller ID on On-Net calls (ext. to ext.)

This guides shows how to block the caller ID from internal phone extensions, internal extension to internal extension:

1. Create two new Partitions, PTAllow and PTBlock.



2. Create two new Calling Search Spaces, CSSAllow and CSSBlock.

3. In the CSSBlock, add the PTBlock at the top as well as the Partitions where you want the phones to call and in the CSSAllow add the PTAllow Parition.



4. Create a Translation Pattern:

• In the Translation Pattern field, add XXXX or any other mask so that all the internal calls match this pattern.
• In the Partition field, add the PTBlock.
• In the Calling Search Space field, add CSSAllow.
• In the Called Party Transformation Mask, set the Calling Name and Line to Restricted.
• In the Called Party Transformation Mask, set the Translation Pattern field to XXXX or any other mask.

5. In the line settings on the Phone, set the following:

• On the line, set the Partition field to PTAllow.
• In the Calling Search Space field, choose CSSBlock.

6. Verify